1. Introduction

This Privacy Policy explains how A. ZAOS TRADING LTD, operating under the trade name BretoHome, collects, uses, stores, and protects your personal data in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
• The Cyprus Data Protection Law

By using our website or purchasing from us, you acknowledge this Privacy Policy.

2. Data Controller

The Data Controller responsible for your personal data is:

A. ZAOS TRADING LTD
Registered in the Republic of Cyprus
Registration No.: 60175085H
VAT No.: CY60175085H
Office Address: Lefkosias 33A (2540), Dali Industrial Area, Nicosia – Cyprus
Email: info@benestrom.com
Telephone: +357 22 610 234

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Identity Data

• Full name
• Company name (if applicable)

3.2 Contact Data

• Email address
• Telephone number
• Delivery address
• Billing address

3.3 Financial Data

• Payment details (processed securely via payment providers)
• Bank transfer information

We do NOT store full credit card details on our servers.

3.4 Transaction Data

• Products purchased
• Order history
• Delivery information

3.5 Technical Data

• IP address
• Browser type
• Device information
• Website usage data

3.6 Marketing Data

• Newsletter subscription preferences
• Communication preferences

4. How We Collect Your Data

We collect personal data when you:

• Place an order (in-store or online)
• Create an account
• Contact us via website forms, email, or phone
• Subscribe to newsletters
• Interact with our website (via cookies)

5. Legal Basis for Processing (GDPR Article 6)

We process your personal data under the following legal bases:

5.1 Contractual Necessity

To:

• Process orders
• Arrange delivery & installation
• Provide after-sales support

5.2 Legal Obligation

To:

• Comply with tax and accounting laws
• Meet consumer protection obligations

5.3 Legitimate Interests

To:

• Improve our services
• Prevent fraud
• Maintain business records

5.4 Consent

For:

• Marketing communications
• Newsletter subscriptions
• Optional cookies

You may withdraw consent at any time.

6. How We Use Your Data

We use your personal data to:

• Process and deliver orders
• Arrange installation services
• Communicate about your purchases
• Provide customer support
• Comply with legal obligations
• Improve website functionality
• Send marketing communications (if consent given)

7. Sharing Your Data

We may share your data with:

• Delivery and logistics providers
• Installation partners
• Payment service providers
• IT and hosting providers
• Accountants and legal advisors
• Government authorities (where legally required)

All third parties are required to comply with GDPR and process data securely.

We do NOT sell your personal data.

8. International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Transfers to countries with adequacy decisions

9. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling contractual obligations
• Legal compliance (e.g., tax laws require retention for several years)
• Warranty and after-sales purposes

When no longer required, data is securely deleted or anonymized.

10. Your Rights Under GDPR

As a data subject, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Cyprus Data Protection Commissioner

To exercise your rights, contact us at: webmaster@benestrom.com

11. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Secure servers
• SSL encryption
• Restricted staff access
• Secure payment gateways

However, no online transmission is completely secure, and we cannot guarantee absolute security.

12. Cookies

Our website uses cookies to:

• Improve website functionality
• Analyse traffic
• Enhance user experience

Users can manage cookie preferences via browser settings or cookie consent tools.

A separate Cookie Policy may apply.

13. Marketing Communications

We will only send marketing communications where:

• You have provided consent; or
• We are legally permitted to do so.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

The latest version will always be published on our website.

16. Contact & Complaints

If you have questions about this Privacy Policy or your personal data, contact:

A.      ZAOS TRADING LTD
Email: webmaster@benestrom.com

B.      Telephone: +357 22 610 234

You also have the right to lodge a complaint with:

Office of the Commissioner for Personal Data Protection
Republic of Cyprus