1. General Policy
BretoHome aims to ensure customer
satisfaction while complying with Cyprus and European Union consumer protection
legislation.
This Return & Refund Policy applies to
purchases made:
- Online (via our website)
- In-store at our physical showroom
Different rules apply depending on the type
of product purchased.
2. Right of Withdrawal – Online
Purchases (EU Consumers)
In accordance with EU Directive 2011/83/EU,
customers who purchase online have the right to withdraw from the contract
within 14 calendar days from the date of delivery.
2.1 Conditions for Withdrawal
To exercise the right of withdrawal:
- The item must be unused
- It must be in its original packaging
- It must be in resaleable condition
Customers must notify us in writing (email
is acceptable) within 14 days of delivery.
3. Exceptions to the Right of Withdrawal
The right of withdrawal does NOT apply to:
- Custom-made or personalized products
- Products manufactured according to customer specifications
- Special-order imported furniture
- Items assembled after delivery
- Items used beyond necessary inspection
- Clearance or discounted items marked as non-returnable
Custom and special orders are strictly non-refundable
and non-cancellable once production has commenced.
4. In-Store Purchases
Purchases made in-store are not
automatically subject to the 14-day withdrawal right.
Returns are accepted only:
- Where required by law; or
- At the discretion of BretoHome management
Custom and special-order items remain
non-returnable unless defective.
5. Damaged or Defective Products
Customers must inspect goods upon delivery.
- Visible damage must be reported within 24 hours.
- Manufacturing defects must be reported within a reasonable
period after discovery.
If a product is confirmed defective,
BretoHome may:
- Repair the product
- Replace the product
- Provide a refund (where legally required)
This is subject to statutory consumer
rights under Cyprus and EU law.
6. Return Process
To request a return, customers must
contact:
Email: info@benestrom.com
Phone: +357 22 610234
Returns must be approved before being sent
back.
Return shipping costs are borne by the
customer unless:
- The item is defective; or
- The return is required under consumer law.
Refunds are processed within 14 days of
receiving and inspecting the returned goods.
7. Refund Method
Refunds will be issued using the original
payment method, unless otherwise agreed.
BretoHome reserves the right to deduct any
diminished value resulting from handling beyond what is necessary to establish
the nature and characteristics of the goods.